We want your experience with Horizon Powered to be smooth and worry-free. If you need to return or exchange a product, here’s how it works:
How to Start a Return
We’ll reply within 2 business days and send you a prepaid return label if your request is approved.
Conditions
-
Request must be made within 30 days of purchase.
-
Applies only to orders paid by credit card.
-
Items must be in original condition with all accessories.
-
A 50% processing fee will apply to all returns or cancellations.
-
Shipping costs (both ways) will be deducted from any refund.
-
Refunds are processed in 7–14 business days after inspection.
What Happens Next
-
Replacement: A new/refurbished unit will be shipped at no cost.
-
Refund: Processed to your original payment method.
-
Repair: If possible and agreed, your device will be repaired and returned.
Important Notes
-
Returns may be refused for misuse, unauthorized modifications, or out-of-warranty items.
-
Horizon Powered is not responsible for damage caused by poor packaging.
For any questions or updates, simply reply to rma@horizonpowered.com.
Reviews
There are no reviews yet.