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All Sales Are Final

All purchases from Horizon Powered are final. We do not accept product returns or exchanges and do not issue refunds after an order has been delivered.

This policy applies to returns requested for reasons including:

• Change of mind or buyer’s remorse
• Purchasing the wrong product
• Product compatibility issues
• Products that are no longer needed
• Opened or unopened products
• Products purchased but not deployed or used

Customers are responsible for reviewing the product specifications, compatibility requirements, network requirements, and intended use before placing an order.

Order Cancellations

Cancellation requests must be submitted before the order has been processed or shipped. Approval of any cancellation request is at the sole discretion of Horizon Powered.

A 50% processing fee will apply to all approved order cancellations. Once an order has been processed or shipped, it cannot be canceled.

Any approved cancellation refund will be issued to the original payment method within approximately 7–14 business days.

Defective Products and Warranty Service

The no-return policy does not prevent eligible customers from requesting service for a product that may be defective and covered under the applicable Horizon Powered limited warranty.

Depending on the product, issue, and warranty eligibility, Horizon Powered may, at its sole discretion:

• Repair the product
• Replace the product with a new or refurbished unit
• Provide another warranty remedy considered appropriate by Horizon Powered

Warranty service does not include a refund unless Horizon Powered is legally required to provide one.

How to Submit a Warranty or RMA Request

Before sending any product to Horizon Powered, customers must obtain an approved Return Merchandise Authorization, or RMA.

Email rma@horizonpowered.com and include:

• Order number
• Product name and model
• Proof of purchase or invoice
• Device serial number
• Customer name and contact information
• A detailed description of the issue
• Relevant photographs, videos, error messages, or troubleshooting results

Horizon Powered will normally respond within two business days. Additional testing or troubleshooting may be required before an RMA is approved.

Products sent without prior written RMA approval may be refused and returned to the sender.

Shipping and Packaging

If an RMA request is approved, Horizon Powered will provide return instructions and, where applicable, a prepaid shipping label.

The customer must package the product securely and include all requested components and accessories. Horizon Powered is not responsible for damage caused by inadequate or improper packaging.

Shipping charges associated with products found to be outside warranty coverage may be charged to the customer.

Warranty Exclusions

Warranty service may be refused when the issue results from:

• Misuse, abuse, neglect, or accidental damage
• Improper installation, storage, or operation
• Unauthorized repair, modification, or disassembly
• Use of incompatible accessories or power supplies
• Electrical surges, water damage, fire, or other external causes
• Missing, removed, or altered serial numbers
• Normal wear and tear
• Products outside the applicable warranty period
• Products purchased from an unauthorized reseller
• Failure to follow Horizon Powered instructions or product documentation

Contact

For warranty claims, RMA requests, or status updates, contact:

rma@horizonpowered.com